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"When the Goldsprintsfx counts down 3, 2, 1 GO the timer starts running but the speed and distance does not work no matter how fast I pedal the bike."
Windows is trying to use newer drivers that don't work with an Arduino clone in the OpenSprints Hub. (Reference Source)
Uninstall and reinstall older working FTDI drivers.
Firmware is not installed. This is a problem only if the green AND red lights are ON at the SAME TIME in the sensor. If you bought an unassembled kit, you missed a step. If you bought an assembled kit, somewhere in shipping, customs or use, a rare earth magnet got too close to the Arduino in the OpenSprints Hub.